Medicare plans are failing to deliver member and beneficiary engagement in the form that members most prefer, according to new data from HealthMine.
Specifically, health plan members want their payers to engage them using health IT. However, very few Medicare plans are doing that.
In a survey of nearly 800 Medicare Advantage members, HealthMine found that 47 percent of plan members prefer digital communication and engagement. Only 34 percent of beneficiaries reported receiving digital communication.
This disconnect was more pronounced in younger Medicare Advantage members. Thirty-eight percent of beneficiaries ages 65 to 70 said their plan communicates with them using health IT, even though 50 percent said they want digital engagement…..more