Healthcare organization improvement will require industry leaders to recognize the interdependence between clinical quality, patient safety, workforce engagement, and the patient experience, according to a new strategic insights report from Press Ganey.

The medical industry has increasingly seen changes in what constitutes quality healthcare. Driven in part by the shift to patient centricity, organizations are now facing calls for better patient safety, patient-reported outcomes, patient perceptions of care, and cost effectiveness.

“Together, these considerations reflect the totality of the care experience and constitute the fundamental elements of the ‘patient promise’ of safe, high-quality, patient-centered care,” the report authors said. “They are also the building blocks for health care transformation, as evidenced by new research demonstrating the interdependency of these attributes and the collective influence they have on consumer engagement and trust.” ….more