The Challenge
Patients today assume that their clinicians know how to provide competent care. More important, most patients remember how their clinicians made them feel when they went to the doctor’s office for a visit. They want to know that providers are seeing things from the patient’s perspective and that they are cared for as human beings. Our learning about relationship-centered care, along with training from the Cleveland Clinic, indicated that clinical empathy can enhance patient satisfaction, increase adherence to treatment recommendations, reduce distress, and improve health outcomes. …more