At Navicent Health’s Family Health Center in Macon, Georgia, health care leaders have started to use design thinking to find opportunities for improvement. This past April, they debuted an overhaul to the standard preoperative process, complete with new steps to target patients most at risk of complications.
“We’ve been looking at ways to change the traditional health system responses,” says Harry S. Strothers III, MD, MMM, Chief of Family Medicine at the Family Health Center. “While I would prefer to start from scratch to figure out the best result and design the system to get that result, in most situations you can’t do that.”….more