Introduction: The WHO has estimated that 1% of the world’s population need a wheelchair, but few have access. Access to wheelchairs for most of the South African poor population is through accessing rehabilitation services at public health facilities. This study explored access to wheelchair services from the perspective of rehabilitation therapists, within the uMkhanyakude district of KwaZulu-Natal. Therapists’ perceptions on access, and its impact on service delivery is under-explored in the literature.
Methods: Semi-structured interviews with 11 rehabilitation therapists in the uMkhanyakude district directly involved with wheelchair services were conducted. Levesque et al’s conceptual framework of access to health care was used to analyse the data. Themes consistent with these dimensions – approachability, acceptability, availability and accommodation, affordability and appropriateness – were identified from the data.
Results: Access to wheelchairs was perceived to be facilitated by the establishment of meaningful relationships with wheelchairs users, the ability to eventually provide an appropriate wheelchair for all users, the provision of services close to where people live, the training of caregivers and the use of local peer trainers. Perceived barriers were limited outreach by the rehabilitation staff, poor screening of those with mobility impairment by other categories of staff, and limited space and time to provide services. Further barriers linked to the therapists included their uncertainty about their level of competency in the context and lack of peer support for the rehabilitation staff, especially those working alone. Barriers associated with clients were the limited understanding of wheelchairs, and what was perceived to be a lack of responsibility to look after the wheelchairs, which led to poor maintenance.
Conclusion: The aspects of the five dimensions of access of Levesque et al’s framework were identified as both facilitators and barriers.The therapists working in this remote rural area have a a strong sense of responsibility about the wheelchair service delivery process and offered clients the best they could with limited human and financial resources. They have a good understanding of the wheelchair users and the environment they function in, which enabled constant adaptation of the services to meet the needs of that specific community…more