“I want to ask ourselves to imagine, what would it be like if our care were designed by patients? And if our leaders were selected by patients? And if our organizations were designed by patients?”
Swensen relates the story of a friend of his, who co-owns a twin-engine Aerostar plane, noting that this story helps keep him grounded on patient centeredness. Every time maintenance work is done on the plane, guess who is the first person to fly it? The mechanic. We can compare the mechanic’s perception of the work at hand and the responsibility to that of being a patient. “If we continually prompt ourselves to think about our care, our systems, our compensation systems, our leader selection process through the eyes of a mechanic who is about to fly in a plane that s/he is repairing, it changes the game.”……more