As countries begin national efforts to improve quality of care, many have recognized the benefits of developing a coherent plan that provides structure, guidance and direction on quality at all levels of the health system. NQPS can help clarify the linkages with national health policies, plans and priorities, can highlight the importance of quality-focused processes in achieving overall health priorities, and also help to define lines of accountability to work towards quality people-centred health services. This handbook aims to support the process of developing NQPS. The handbook is not a prescriptive guide, but rather a structured approach that helps ensure that the development and implementation of NQPS are as comprehensive and smooth as possible…more