The neonatal team at Children’s Hospital of Philadelphia (CHOP) plans to implement a bedside camera system so parents and families can see their babies remotely. The team expected that parents would want this service available around the clock, but a representative from the hospital’s Family Advisory Council, composed of patients and their families, pointed out that an “always-on camera” could be a detriment to parents of newborns.

“‘If you have this available 24/7, I’d turn it on at 3 or 4 in the morning and never get rest,’ a council member told us,” says John Chuo, MD, MS, who is Improvement Advisor, Neonatal Quality Officer, and Clinical Champion for Value Measurement of Digital Health at CHOP. ….more