For Dana Wolf, a quality programs lead at a South Carolina pediatric clinic, adopting text message-based patient outreach tools was like setting a slow cooker. Wolf and her team could onboard patients into the outreach system and, like clockwork, each patient and her parent or guardian would receive an appointment scheduling reminder.

“It’s a set it and forget it, like a Crock-Pot,” Wolf told in a recent interview. “You can set it for certain parameters, and it outreaches to patients.”

The switch to a digitized patient outreach system came out of necessity, as Coastal Pediatric Associates began to feel the pressures of value-based care models. It was important to get patients into the clinic for wellness checks and preventive services, but the organization didn’t necessarily have the means to do so. ….more